Glass Service Representative

4 weeks ago


Walled Lake, Michigan, United States Henderson Glass Full time
About the Role

We are seeking a skilled Glass Service Representative to join our team at Henderson Glass. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide timely and professional service to customers, responding to their inquiries and resolving any issues in a courteous and efficient manner.
  • Offer estimates and schedule appointments with customers, ensuring that all necessary information is collected and processed accurately.
  • Verify insurance deductibles and explain deductible discount programs to customers, in accordance with current company policies.
  • Develop and maintain strong product knowledge, staying up-to-date on the latest features and benefits of our products and services.
  • Process transactions and complete daily cash out procedures, adhering to documented policies and procedures.
  • Make collection calls on past due accounts and accurately record such activity.
  • Complete store opening and closing activities, as established by corporate office.
  • Perform general clerical functions, such as filing, faxing, taking messages, making photocopies, and other tasks as directed by a supervisor.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in commercial and/or residential glass (IUs, Shower Doors, etc.) preferred.
  • Valid driver's license with a track record of safe driving (not required for all positions).
  • Ability to lift and carry up to 25lbs.
  • Excellent communication and problem-solving skills.
What We Offer
  • Competitive hourly pay.
  • Consistent schedule.
  • 401k plan.
  • Medical, dental, and vision insurance.
  • Paid time off.


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