Program Services Coordinator

3 weeks ago

Albany, New York, United States Equinox Full time
Program Services Coordinator - Domestic Violence Services

Equinox is a non-profit human services organization in the Capital Region, dedicated to helping those we serve move forward on their paths to recovery, healing, and independence.

Job Summary:

The Program Services Coordinator (PSC) plays a critical role in enhancing program services for the domestic violence department by staying up-to-date on best practices and regulatory requirements. This position serves as a liaison for special populations' services needs, ensuring quality assurance within policies, procedures, and practices of programs and department.

Key Responsibilities:
  • Develop and implement a strategy for recruiting and retaining quality staff with the Department Managers.
  • Create and utilize established training standards to ensure that department staff are adequately trained to meet program needs.
  • Responsible for onboarding and training all new hires for the DV Department.
  • Assist in program development, researching and keeping up-to-date regarding special populations' services needs.
  • Maintain knowledge of current state and federal regulations and best practices regarding domestic violence, sexual assault, human trafficking, and elder abuse.
  • Meet with Department Managers and Director to develop, maintain, and improve program and client services.
  • Develop and maintain positive working relationships with community services via networking with Domestic Violence Programs, community services agencies, and other service providers.
  • Coordinate and co-facilitate trainings, events, and other activities in the community with the DV Educator.
  • Participates in department staff meetings, program staff meetings, as well as individual supervision.
  • Maintain client records according to program and regulatory requirements.
  • Meets with walk-ins to provide crisis intervention, supportive listening, information, and referral.
Requirements:
  • Bachelor's Degree in human services or relevant major (5 years of human services experience with a High School Diploma or equivalent OR 3 years of human services experience with an Associates' Degree will be substituted in lieu of an advanced degree).
  • Minimum one year of human services experience.
  • Must have a clean, valid NYS Driver License, with reliable transportation.
Preferred Qualifications:
  • Prior prevention and education training experience preferred.
  • Fluency in Spanish and/or an additional language.
  • Prior experience working with domestic violence, sexual assault, elder abuse, human trafficking, mental health, or substance abuse populations preferred.
Benefits:

We are proud to offer a comprehensive benefits package that includes Medical, Dental, Vision, 403(b), Flexible Spending Accounts, Paid Time off, paid holidays, Group Life, Short-Term Disability, and more

Equinox, Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

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