Healthcare Navigator
4 days ago
Elite Home Health Care is a licensed home care agency dedicated to providing professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. Our mission is to deliver compassionate, professional, and integrity-centered care to our clients.
Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Intake Specialist to join our team. As a Healthcare Intake Specialist, you will play a critical role in guiding clients through the process of obtaining home care services, ensuring accurate billing and reimbursement, and providing exceptional customer service.
Key Responsibilities- Client Navigation: Provide personalized support to clients, helping them navigate the home care services process and making informed decisions about their care.
- Insurance Verification: Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
- Call Handling: Respond to incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
- Initial Assessments: Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
- Communication: Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
- Service Assistance: Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), Consumer Directed Personal Assistance Program (CDPAP), and Personal Care Aide (PCA) services.
- Client Education: Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.
- Minimum of 1 year of experience in home care intake or enrollment processes.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
- Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
- Proficiency in Microsoft Office applications and experience with HHA Exchange software.
- Understanding of home care services, insurance verification processes, and enrollment procedures.
On-site
Pay Range: The hiring range for this position is $21.00-$29.00/hour. Various factors will determine final compensation, including a candidate's years of relevant work experience, skills, certifications, and location.
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