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Operations Senior Manager
2 months ago
We are seeking a highly skilled and experienced Senior Manager to lead our Energy Program Operations team. As a key member of our leadership team, you will be responsible for elevating business processes, controls, and automation across all ICF-managed utility programs.
Key Responsibilities- Develop and implement advanced analytics and process automation to drive efficiencies and improvements.
- Collaborate with cross-functional teams to standardize business processes and create a culture of proactive risk management and continuous improvement.
- Lead the development of dashboards and reports for monthly and quarterly progress reviews with leadership.
- Research and deploy tools to identify and mitigate program risks.
- Evaluate and improve business processes and controls.
- Identify improvement opportunities and define future state processes with applicable teams.
- Work with IT and other teams to define, test, and implement automation requirements.
- Manage and maintain process documentation.
- Coordinate with regional Program Operations managers and analysts to ensure adherence to protocols and support new initiatives.
- Assist Program Managers in managing relations with vendors and/or partner organizations.
- Manage and coach team members.
- Support program start-ups, relaunches, and expansions to drive consistency in program designs and operations.
- Work with IT, Reporting and Analytics, and Program Management teams to identify opportunities for and utilize machine learning to drive efficiency and reduce risk in our business.
- Bachelor's degree in Business or related field (or equivalent experience).
- 7+ years of experience in operations, continuous improvement, or similar field.
- 2+ years of experience in data analysis and process automation.
- Passion for strategic program operations to facilitate growth at division, portfolio, and team levels.
- Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets.
- Advanced analytical skills and experience with Power BI (or similar data visualization tool).
- Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.
- Certifications related to operational excellence (PMP, Six Sigma, etc.).
ICF is a global advisory and technology services provider that combines unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status.
We are committed to building an inclusive workplace that allows everyone to thrive.
