Customer Service Representative

1 month ago


Baton Rouge, Louisiana, United States The Boyd Group Full time
About Glass America

Glass America is a respected leader in the auto glass industry, operating in 38 states and continuing to grow. We put our team members first, offering a great salary and benefits, as well as the support and opportunity you deserve.

Job Description:Customer Service Representative

As a Customer Service Representative, you will be a key member of Glass America's shop operations team, instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Responsibilities:
  • Professionally handle customer interactions and general inquiries, both in person and over the phone.
  • Have a sense of urgency when scheduling customer appointments.
  • Maintain regular communication with Auto Glass Technicians in the field.
  • Utilize our software to make a note of all conversations, enter sales information, and update customer records as needed.
  • Follow our step-by-step process to provide quotes on our competitively priced installation and repair services.
  • Take proactive actions to help your team meet shop production goals and budgetary objectives.
  • When needed, pivot to provide additional assistance to the dispatch/parts team.
Requirements:
  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
  • Comfortable in a customer-facing, front-line role.
  • Reliable and dependable hard worker with a positive demeanor.
  • High aptitude for technology with strong typing and data entry skills.
  • Process-driven with the understanding of how to manage inventory levels.
  • Ability to work some Saturdays and overtime as necessary.
  • General knowledge of automobile functions and systems.
  • Auto Parts and/or Dispatcher experience is highly desirable.
About the Role

Glass America is an Equal Opportunity Employer. We offer a full-time position with a great starting wage, benefits that start on your first day of work, career development and progression opportunities, and more.



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