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Customer Service Representative

1 month ago

Weirton, West Virginia, United States State Farm Insurance Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a professional and efficient manner.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Continuously improve knowledge and skills through training and development opportunities

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Professional development and training opportunities