Customer Service Representative

3 weeks ago


Weirton, West Virginia, United States 1100-Applied Industrial Technologies Full time
Customer Service Representative

Join our team at Applied Industrial Technologies, a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. As a Customer Service Representative, you will play a critical role in providing expert assistance to our customers, building ongoing business relationships, and ensuring timely delivery of parts and solutions.

Key Responsibilities:
  • Assist customers by phone and in person at our facility
  • Help customers get the parts they need
  • Interact extensively with customers to clarify their needs, research, and recommend parts
  • Meet/exceed monthly sales goals while increasing customer satisfaction
  • Provide quotes
  • Take orders
  • Provide post-order service
  • Physically measure specs on a wide variety of parts
Requirements:
  • Minimum 6 months of customer service experience
  • Mechanical and mathematical aptitude
  • Excellent telephone skills
  • Ability and desire to learn new systems and processes quickly
  • Strong computer skills, particularly Excel
  • High school diploma or equivalent
  • Valid driver's license and clean driving record (MVR)
  • SAP/ERP experience, preferred
  • Knowledge of industrial distribution products and hydraulics, preferred
Benefits:
  • Base salary and bonus opportunities
  • Health, vision, and dental coverage, 401(k) w/company match
  • Paid vacation, sick time, and company holidays, Tuition reimbursement
  • Personalized training and development program
  • Career development and advancement opportunities

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.



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