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Restaurant Operations Manager
2 months ago
At Great Wolf Resorts, we are seeking a skilled Restaurant Supervisor to join our team. As a critical member of our hospitality team, you will be responsible for overseeing restaurant operations and personnel, ensuring exceptional guest experiences, and driving business results.
Key Responsibilities:- Coordinate restaurant staff to ensure efficient operations and meet all set standards.
- Provide administrative support for front-of-house operations, including scheduling, payroll, reservations, inventory, and personnel-related matters.
- Interact with guests and pack members, providing feedback to staff to ensure quality service and resolving guest concerns.
- Assist with restaurant operations, including Point of Sale transactions, expediting, re-stocking, quality control, and staff breaks and performance.
- Ensure restaurants are sanitized, cleaned, stocked, and set up correctly for opening and throughout the shift.
- Communicate with fellow Supervisors to ensure successful operations of the restaurant.
- Identify and report Out of Order equipment to management for repair.
- Support management in staff performance-related matters, including employee reviews, corrective action, investigations, and conflict resolution.
- Assist with coordinating and executing birthday parties.
- Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Some High School education or equivalent.
- 1+ year of previous experience in a food service team lead capacity or leadership role.
- 1+ year of utilizing Point-of-Sale (POS) technology.
- Basic mathematical skills for cash handling.
- Flexibility regarding scheduling, including nights, weekends, and holidays as needed.
- Successful completion of a criminal background check and drug screen.
- Prior experience with Micros POS.
- Serve-Safe and/or TIPS certification.
- Proven teamwork and a professional image that inspires trust and confidence.
- Enthusiastic and positive energy.
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist.
- Able to stand for long periods.