Restaurant Operations Manager

2 weeks ago


Bloomington, Indiana, United States Dunkin' Full time
Restaurant Operations Manager

As a Restaurant Operations Manager at Dunkin', you will be responsible for creating and maintaining a guest-first culture in our restaurant. This includes ensuring all shifts are appropriately staffed to achieve guest service goals, maintaining a safe, secure, and healthy environment, and executing all in-restaurant marketing promotions in a timely manner.

Key Responsibilities:
  • Recruit, hire, onboard, and develop employees
  • Communicate job expectations to employees
  • Hold team members accountable for their behavior and performance
  • Support the development of team members
  • Create and maintain a guest-first culture
  • Ensure all shifts are appropriately staffed
  • Maintain a safe, secure, and healthy environment
  • Execute all in-restaurant marketing promotions
  • Drive sales goals and track results

Competencies:
  • Guest Focus
  • Passion for Results
  • Problem Solving and Decision Making
  • Interpersonal Relationships and Influence
  • Building Effective Teams
  • Conflict Management
  • Developing Direct Reports and Others
  • Business and Financial Acumen

Requirements:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills
  • High School diploma, or equivalent
  • Math and financial management

We Offer:
  • Competitive pay
  • Growth Opportunities
  • Flexible hours
  • Medical/Dental/Vision Insurance for eligible employees


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