Video Conferencing Technician

2 weeks ago

Austin, Texas, United States Diverse Lynx Full time

Job Summary:

We are seeking a highly skilled AV Support Specialist to join our team at Diverse Lynx LLC. As an AV Support Specialist, you will be responsible for providing technical support for video conferencing equipment, test environments, and infrastructure.

Key Responsibilities:

  • Operate, maintain, and upgrade video conferencing equipment, test environments, and infrastructure.
  • Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
  • Basic understanding of networking and network protocols.
  • Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
  • Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues.
  • Process service requests within the Video and Event Services area.
  • Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
  • Schedule, setup, and disconnect video conferences for internal and external meetings.
  • Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
  • Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
  • Conduct equipment audits including c-suite spaces.
  • Follow defined processes and ensure that the processes are adhered to by the team.
  • Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
  • Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.
  • Strong time management, prioritization, and analysis skills. Ability to multi-task.
  • Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
  • Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
  • Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
  • Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.

Requirements:

  • 4-6 years of experience in AV support and video conferencing.
  • Strong technical knowledge of video conferencing equipment and infrastructure.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong time management and prioritization skills.

Keywords:

AV Support Specialist, Video Conferencing Technician

  • Video Teleconference Systems Administrator

    4 weeks ago

    Austin, Texas, United States Galapagos Federal Systems, LLC Full time

    Job Title: Video Teleconference Administrator IIIJob Summary:Galapagos Federal Systems, LLC is seeking a highly skilled Video Teleconference Administrator III to support mission-critical media operations and communications for our government customer. The successful candidate will be responsible for setting up and maintaining video conferencing systems,...

  • AV Support Specialist

    5 days ago

    Austin, Texas, United States Diverse Lynx Full time

    Job Title: AV Support TechnicianAt Diverse Lynx LLC, we are seeking a highly skilled AV Support Technician to join our team. As an AV Support Technician, you will be responsible for providing technical support for our video conferencing and event services.Key Responsibilities:Operate, maintain, and upgrade video conferencing equipment, test environment, and...

  • AV Support Specialist

    5 days ago

    Austin, Texas, United States Diverse Lynx Full time

    AV Support Technician Job DescriptionAt Diverse Lynx LLC, we are seeking a highly skilled AV Support Technician to join our team. As an AV Support Technician, you will be responsible for providing technical support for video conferencing and event services.Key Responsibilities:Operate, maintain, and upgrade video conferencing equipment, test environment, and...

  • Audio Visual Support Specialist

    5 days ago

    Austin, Texas, United States Syntricate Technologies Full time

    Job Title: AV Support TechnicianAt Syntricate Technologies, we are seeking a highly skilled and experienced AV Support Technician to join our team. As an AV Support Technician, you will be responsible for providing technical support and maintenance for our video conferencing and event services infrastructure.Key Responsibilities:Operate, maintain, and...

  • Service Field Engineer

    4 hours ago

    Austin, Texas, United States Ford Audio-Video Systems Full time

    Job OverviewWelcome to Ford AV, where cutting-edge integration of audio, video, and lighting technology forms the cornerstone of extraordinary experiences. As a Service Field Engineer, you will play a crucial role in maintaining, diagnosing, and repairing A/V systems for our clients. This opportunity is a chance to channel your technical skills and...

  • Senior Audio/Video Technician

    4 weeks ago

    Austin, Texas, United States Digital Installers, Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced Lead Technician to join our team at Digital Installers, Inc. As a key member of our installation team, you will be responsible for the timely completion of installs and service calls, working closely with other installers and independently.Key ResponsibilitiesInstall and configure audio/video...

  • Video Operations Specialist

    3 weeks ago

    Austin, Texas, United States The Dignify Solutions LLC Full time

    Job Title: Video Operations SpecialistWe are seeking a highly skilled Video Operations Specialist to join our team at The Dignify Solutions LLC. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of video content to our customers.Key Responsibilities:Network Operations: With a minimum of 4 years of experience in...

  • Audiovisual Systems Specialist

    4 weeks ago

    Austin, Texas, United States Tata Consultancy Services Full time

    AV Engineer Job DescriptionWe are seeking an experienced AV Engineer to join our team at Tata Consultancy Services. The successful candidate will be responsible for providing on-site and remote support to end-users, addressing any AV-related issues or questions.Key Responsibilities:Offer training and guidance to staff on the use of AV systems and equipment,...

  • Video Operations Specialist

    11 hours ago

    Austin, Texas, United States The Dignify Solutions LLC Full time

    Job SummaryAt The Dignify Solutions LLC, we are seeking a highly skilled Video Operations Specialist to join our team. As a key member of our operations center, you will be responsible for deploying and monitoring live video and audio streams, ensuring seamless delivery of television broadcast, streaming, and OTT services.Key ResponsibilitiesDeploy and...

  • Application Support Specialist

    5 days ago

    Austin, Texas, United States ACL Digital Full time

    Job Title: Video Conference Operations TechnicianWe are seeking a highly skilled Video Conference Operations Technician to join our team at ACL Digital. As a key member of our Video Conference Operations team, you will be responsible for delivering world-class video conference support and troubleshooting, meeting support to executive level business partners...

  • Audiovisual Systems Specialist

    4 days ago

    Austin, Texas, United States Tata Consultancy Services Full time

    Job Summary We are seeking an experienced AV Engineer to join our team at Tata Consultancy Services. The successful candidate will be responsible for providing technical support and guidance to staff on the use of AV systems and equipment. Key Responsibilities: * Provide on-site and remote support to end-users, addressing any AV-related issues or...

  • Application Support Specialist

    4 weeks ago

    Austin, Texas, United States ACL Digital Full time

    Job Title: Application Support IJob Summary:We are seeking a highly skilled Application Support I to join our team at ACL Digital. As a key member of our Video Conference Operations team, you will be responsible for delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and...

  • AV Installation Specialist

    4 weeks ago

    Austin, Texas, United States NSC Technologies Full time

    Job Title: Commercial AV TechnicianLocation: Austin, TXPay Rate: $14- $24About the CompanyNSC Technologies is a leading provider of audio visual solutions, offering a range of services including integration, design, and project engineering.Job SummaryWe are seeking an experienced Commercial AV Technician to join our team. The successful candidate will have a...

  • Audio Visual Systems Specialist

    2 weeks ago

    Austin, Texas, United States NSC Technologies Full time

    Job Title: Commercial AV TechnicianLocation: Austin, TXPay Rate: $18-$23Company Summary:NSC Technologies is a leading provider of AV solutions, offering a range of services including integration, design, and project engineering. With over 40 years of experience, we provide our team members with the resources they need to excel in their careers.We are seeking...

  • C Embedded Software Engineer

    4 days ago

    Austin, Texas, United States Lifesize Full time

    About LifesizeLifesize is a leading provider of video collaboration solutions, dedicated to connecting people and making the workplace great.Our cloud-based video conferencing experience is designed to bring people together, and our award-winning devices are easy to use and accessible to businesses of any size.For more information, visit our website or...

  • Product UI/UX Designer

    24 hours ago

    Austin, Texas, United States Lifesize Full time

    About LifesizeLifesize is a leading provider of video collaboration solutions. We understand the power of connecting people to make the workplace great. Our mission is to deliver high-quality solutions that bring people together, regardless of their location.We combine a best-in-class, cloud-based video conferencing experience with award-winning, easy-to-use...

  • Product UI/UX Designer

    4 days ago

    Austin, Texas, United States Lifesize Full time

    About LifesizeLifesize is a leading provider of video collaboration solutions, dedicated to connecting people and making the workplace great.With over a decade of experience, we've delivered high-quality solutions that bring people together, regardless of location or device.Our cloud-based video conferencing experience is combined with award-winning,...

  • Tax Advisor

    1 month ago

    Austin, Texas, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at H&R Block. As a Tax Advisor, you will be responsible for providing tax preparation, tax audit support, and tax planning services to our clients year-round.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand their tax and business needs.Provide...

  • Respiratory Therapist II

    2 days ago

    Austin, Texas, United States Sleep Data Full time

    Job SummaryWe are seeking a highly skilled Respiratory Therapist II to join our team at Sleep Data. As a Respiratory Therapist II, you will be responsible for providing exceptional patient care and support in the Austin office, as well as providing remote patient support as needed.Key ResponsibilitiesSet up and demonstrate required medical and testing...

  • Channel Account Manager LATAM

    3 weeks ago

    Austin, Texas, United States Lifesize Full time

    About LifesizeLifesize is a leading provider of video collaboration solutions, dedicated to connecting people and making the workplace great. With over a decade of experience, we deliver high-quality solutions designed to bring people together, combining a best-in-class, cloud-based video conferencing experience with award-winning, easy-to-use devices.Our...