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Retail Sales Consultant

2 months ago

Sherman Oaks, California, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store activities. This position is key in delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves company sales targets by employing effective sales strategies and sharing product insights with customers; assists in merchandise selection or helps locate items based on customer preferences.
  • Stays informed about ongoing promotions and maintains pricing and visual merchandising standards.
  • Upholds standards in merchandise handling, presentation, loss prevention, and other tasks as directed by management.
  • Engages in visual merchandising initiatives, including monthly store layouts and maintenance of designated areas.

Customer Service Excellence:
  • Exemplifies and promotes the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
  • Addresses customer inquiries and resolves concerns promptly.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about payment policies, coupon usage, returns, exchanges, and security protocols.
  • Encourages purchasing decisions at the register and meets add-on sales goals, including gift card promotions.
  • Enrolls clients in loyalty programs.
  • Cultivates and maintains a loyal customer base through personalized service and wardrobe consultations.
  • Remains knowledgeable about current product fits and style offerings both in-store and online.
  • Maintains ongoing communication with clients through a customer relationship management system.

Operational Responsibilities:
  • Assists in replenishment efforts to ensure the store remains well-stocked and visually appealing.
  • Aids in fulfilling customer orders.
  • Participates in visual merchandising tasks, including floor setups, window displays, and signage placement as directed.
  • Contributes to the cleanliness and organization of the boutique.

Team Collaboration and Development:
  • Encourages a collaborative and inclusive approach to problem-solving.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

QUALIFICATIONS:
  • High School diploma or equivalent required.
  • Previous retail or sales experience preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Ability to adapt to technology used by the company.
  • Excellent organizational skills and capability to multitask in a dynamic environment.
  • Effective communication with customers, associates, and management.
  • Regular attendance is crucial for this role to ensure adequate staffing to meet company goals. Flexibility to work evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs. (1-33% of the shift).
  • Regular climbing (34%-66% of the shift).

This position may be available across various brands, and specific duties may differ by brand.

Chico's FAS, Inc. is committed to equal employment opportunities and does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.