Cargo Logistics Supervisor

6 days ago

Miami, Florida, United States Amerijet International Full time
Job Summary

Amerijet International is seeking a highly skilled Traffic Operations Manager to oversee all activities in the Operations Office area. This key role will ensure the accurate completion and processing of airway bills, customs documents, resolution desk functions, flight documentation, logistics handling, clearance, and delivery of inbound and outbound cargo onto flights.

Key Responsibilities
  • Directs Office Agents: Directs office agents in expediting all import and export activities, ensuring timely and accurate processing of documents.
  • Communicates with Management: Communicates with management about the necessity of training personnel, ensuring they have the necessary skills to perform their duties effectively.
  • Directs Staff: Directs staff in expediting export correspondence, air waybills, AES, transportation and exportation certificates, TSA, invoices, letter of instructions, customs documentation, and all other related documents.
  • Coordinates Activities: Coordinates all import and export activities with internal and external customers, ensuring seamless communication and timely delivery of cargo.
  • Prioritizes Shipments: Ensures all shipment bookings are prioritized for flights, minimizing delays and ensuring timely delivery.
  • Maintains Regulatory Knowledge: Maintains current and updated information on export and import tariffs, restrictions, procedures, and other regulatory organizations.
  • Distributes Personnel: Distributes personnel per shift to ensure proper coverage and customer service levels.
  • Performs Employee Reviews: Performs employee reviews, training, coaching, roll calls, counseling, and assists employees to perform at their highest potential.
  • Updates Attendance and Timecards: Updates and monitors attendance and employee timecard submissions.
  • Tracks Performance: Tracks performance against established standards for all activities under immediate supervision.
  • Conducts Audits: Conducts audits of employee performance, documentation, and aging reports.
  • Ensures Proper Tools and Equipment: Ensures proper tools are assigned to staff, along with equipment inventory up to date and in proper working conditions.
  • Participates in Hiring and Terminations: Participates in hiring and terminations decisions with the department manager.
Performance Standards/Measurements
  • Professional Demeanor: Always exhibits a professional demeanor.
  • Minimal Supervision: Works effectively with minimal supervision.
  • Effective Communication: Interacts effectively with colleagues to meet objectives.
  • Resourcefulness: Demonstrates ability and resourcefulness.
  • Problem-Solving: Proactive and timely in problem-solving.
  • Prioritization: Recognizes priorities and organizes workload accordingly.
  • Communication: Maintains communications with all involved parties on a project.
  • Accuracy and Thoroughness: Ensures that the work product is accurate, thorough, and neat.
  • Record-Keeping: Supports accurate and concise records/files.
  • Flexibility: Must be able to work nights and weekends.
Minimum Skills, Qualifications, Education, and Experience
  • Education: Must have a high school diploma or equivalent.
  • Independent Judgment: Must exercise independent judgment to process required duties timely.
  • Warehouse Climate: Able to work in Warehouse climate conditions.
  • Language Skills: Must be able to communicate effectively in both English and Spanish.
  • Document Interpretation: Ability to read and interpret documents such as Bills of Lading and Airway Bills.
  • Fast-Paced Environment: Ability to work in a fast-paced environment.
  • Attention to Detail: Must have good attention to detail, including continuously monitoring shipments from the point of receipt to delivery.
  • Communication Skills: Ability to clearly communicate (verbally and written) with all levels of staff, vendors, and customers.
  • Regulatory Knowledge: Must be up to date with Internal Company and Export Regulation requirements.
  • Computer Skills: Must be familiar with computer programs, although some training will be offered.
  • Self-Starter: A self-starter attitude is required, must be able to work effectively with minimal to no supervision.
  • Organizational and Problem-Solving Skills: Organizational and problem-solving skills are always a plus.
  • Driver's License: Possess and maintain a valid Driver License and a driving record from the state of your primary residence that meets Amerijet's insurance standards.
  • Background Checks: Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements.
  • FAA Clearance: Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
  • Work Authorization: Legally eligible to work in the country in which the position is located.
Required Experience
  • Computer Skills: Must be familiar with computer programs, i.e., Microsoft Office, AES, Edi trade, Cargo Operating systems, although some training will be offered.
  • Minimum 2 Years of Experience: A minimum 2 years of related, Cargo air/ocean, Freight forwarders experience.
  • Customer Service Background: A minimum of 2 years of customer service background in place of direct of the required experience may be considered.
  • Management Experience: Minimum 1 year in a management level position.
Supervisory Responsibilities

This position will not have direct reports but will require overseeing shift activities and providing training for new team members.

Language Skills

The employee must possess strong interpersonal and communications skills, be able to effectively present information, respond to questions, and proficiently write reports and business correspondence.

Physical Activities and Requirements of the Position

Job duties include but are not limited to lifting, pulling, pushing, grasping, twisting (including wrists), reaching below and overhead, standing for long periods, squatting, bending, stooping, kneeling, climbing, and lifting heavy items. Warehouse climate conditions are subject to change without notice.

Mental, visual, and auditory acuity necessary to work with or near moving mechanical parts (i.e., cooler, dock equipment), in high, precarious places (i.e., ladder work), and cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to: computers, human voices, sound systems, and machinery.

Travel

Negligible

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