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Travel Contact Center Representative

2 months ago

Charleston, West Virginia, United States Quantum Ventures Full time
Travel Contact Center Agent (m/w/d)

We are seeking a skilled Travel Contact Center Agent (m/w/d) to provide exceptional customer service and support to our clients.

Key Responsibilities:
  • Deliver outstanding customer service, including upselling and providing tariff and schedule information, primarily over the phone, via email, and at the counter
  • Process bookings, sales, and ticket control for both passenger and freight areas, primarily at the counter and check-in
  • Assist with processing passenger and freight inquiries, as well as special transport requests, including handling hazardous goods according to MOU and IMDG regulations when necessary
  • Maintain and update customer data regularly
  • Enter data into Stena Line's processing systems
  • Act as a point of contact for customer and complaint management
Requirements:
  • Completed commercial apprenticeship, preferably in the logistics, tourism, or shipping industry, or motivated career changers
  • Fluent in English and German
  • Willingness to work shifts and weekends