Customer Service Representative
4 days ago
Estimated Salary: $45,000 - $60,000 per year.
About Comvox CoWe are a forward-thinking company that values excellent customer service and strives to provide exceptional support to our customers. We are seeking a dedicated and customer-focused Customer Support Assistant to join our team.
Key Responsibilities
- Provide prompt and professional assistance to customers via email, phone, live chat, or social media channels.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and providing suitable solutions or alternatives.
- Maintain accurate and detailed customer records in our support system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Offer customers product/service information and guidance to enhance their experience.
- Monitor and report on recurring customer issues to identify trends and recommend improvements.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills and Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent verbal and written communication skills.
- Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
- Strong problem-solving skills and ability to multitask effectively.
- Ability to remain calm and handle challenging situations with professionalism.
Benefits
- Opportunities for growth and career advancement within the company.
- Comprehensive training and support.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Friendly and supportive work environment.
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