Customer Service Representative

4 days ago


New Orleans, Louisiana, United States Comvox Co Full time
Job Title: Customer Support Assistant

Estimated Salary: $45,000 - $60,000 per year.

About Comvox CoWe are a forward-thinking company that values excellent customer service and strives to provide exceptional support to our customers. We are seeking a dedicated and customer-focused Customer Support Assistant to join our team.

Key Responsibilities
  • Provide prompt and professional assistance to customers via email, phone, live chat, or social media channels.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and providing suitable solutions or alternatives.
  • Maintain accurate and detailed customer records in our support system.
  • Collaborate with internal teams to escalate complex issues and ensure timely resolution.
  • Offer customers product/service information and guidance to enhance their experience.
  • Monitor and report on recurring customer issues to identify trends and recommend improvements.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Required Skills and Qualifications
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
  • Strong problem-solving skills and ability to multitask effectively.
  • Ability to remain calm and handle challenging situations with professionalism.

Benefits
  • Opportunities for growth and career advancement within the company.
  • Comprehensive training and support.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Friendly and supportive work environment.


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