Health Insurance Customer Service Representative

2 weeks ago


Springfield, Illinois, United States The MH Group LLC Full time
Job Summary

We are seeking a highly skilled and motivated Temporary Customer Service Representative to join our team at The MH Group LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide comprehensive knowledge of our health insurance products to customers, addressing their inquiries and resolving issues in a timely and professional manner.
  • Navigate our internal systems efficiently to access customer information and resolve queries.
  • Meet established performance standards, consistently delivering high-quality service and exceeding customer expectations.
  • Comprehend and interpret various documents, including training manuals, correspondence, and brochures, to provide accurate information to customers.
  • Multitask effectively to manage multiple customer interactions simultaneously, ensuring prompt and efficient resolution of issues.
  • Maintain a positive and professional attitude, consistently demonstrating a strong passion for customer service and a commitment to excellence.
  • Own the customer experience, taking ownership of customer issues and resolving them promptly and efficiently.
  • Adhere to deadlines and turnaround times, ensuring timely resolution of customer inquiries.
  • Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
  • Maintain engagement and motivation to achieve success both individually and as part of the team.
Requirements
  • Excellent interpersonal skills, including both written and verbal communication.
  • A genuine passion for serving others, with the ability to demonstrate empathy and understanding.
  • Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members' needs.
  • Basic proficiency in various software and web-based applications.
  • Proficiency in Microsoft Office.
  • Ability to multitask while maintaining integrity and high-quality service.
  • Capability to handle a high volume of calls.


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