Technical Support Specialist for E-Gaming Devices
2 days ago
Arrow International is a leading manufacturer and supplier of charitable gaming products and solutions. We are seeking a skilled Technical Support Specialist to join our team and support our e-Gaming New Product Development and Sales departments.
Key Responsibilities:- Diagnose and resolve software and hardware problems effectively.
- Log service calls in Salesforce and record relevant information.
- Dispatch calls to field engineers for on-site repairs.
- Exceed customer satisfaction objectives.
- Provide technical training on Arrow equipment for distributors and new employees.
- Assist with writing and reviewing technical manuals and web updates.
- Minimum 3 years of training or experience in electronic and PC technologies.
- Strong support knowledge of Windows Active Directory, Networking, Windows Servers, and SQL.
- Previous help desk experience preferred.
- Prior experience in supporting electronic gaming devices preferred.
As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our e-Gaming products and providing exceptional customer service. If you have a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity.
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