Customer Service Ambassador

1 week ago


ChampssurYonne, Bourgogne-Franche-Comté, United States TRUCKEE GAMING, LLC Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Pioneer Crossing Casino. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all who visit our property.

Key Responsibilities
  • Guest Service: Greet and welcome guests in a friendly and professional manner, providing timely and courteous service to meet their needs.
  • Cash Handling: Conduct cash transactions with accuracy and efficiency, maintaining a high level of attention to detail and ensuring the security of cash and gaming instruments.
  • Record Keeping: Maintain accurate records of guest transactions, accounts, and promotions, ensuring seamless communication and follow-up as needed.
  • Event Support: Participate in and assist with events and promotions, promoting a positive and engaging atmosphere for our guests.
  • Confidentiality: Maintain the confidentiality of all guest data and information, adhering to our company's strict policies and procedures.
Requirements
  • Experience: Minimum six months of previous guest service experience and cash handling experience, preferably in a casino environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to initiate and engage in conversation in a professional and friendly manner.
  • Education: High school diploma or equivalent required.
What We Offer

As a Guest Service Representative at Pioneer Crossing Casino, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our team. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.



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