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Bilingual Channel Support Specialist

1 month ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Tesla Full time
Channel Support Technician

Tesla is seeking a skilled Channel Support Technician to join our team. This role serves as an escalation point for our network of channel partners who distribute, install, and service residential Tesla energy products.

Responsibilities
  • Provide real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla's residential solar, storage, and home charging energy products.
  • Collaborate with other engineering teams on trending issues and root cause analysis.
  • Offer expert-level product knowledge and utilize advanced tools to navigate and solve escalations of all complexities.
  • Meet expectations of team-specific KPIs and document records of contacts, including steps taken for each interaction.
Requirements
  • Ability to read, write, and speak Spanish and English fluently.
  • Degree in Engineering, Computer Science, or equivalent experience is a plus.
  • Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices, and components.
  • Experience troubleshooting metering and communications issues involving many variables.
  • Flexible availability to work any shift, Monday through Friday, 6AM - 6PM (PST).
  • Ability to independently make decisions and solve problems with limited direction.
Benefits

As a full-time Tesla employee, you are eligible for the following benefits at day one of hire:

  • Aetna PPO and HSA plans, including two medical plan options with $0 payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental and vision plans, both with options that have a $0 paycheck contribution.
  • Company-paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Company-paid Basic Life, AD&D, short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
  • Back-up childcare and parenting support resources.
  • Voluntary benefits, including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
  • Weight Loss and Tobacco Cessation Programs.
  • Tesla Babies program.
  • Commuter benefits.
  • Employee discounts and perks program.