Copier Field Service Technician
2 days ago
We are seeking a highly skilled and reliable Service Technician to join our team at DEX Imaging. As a Service Technician, you will be responsible for providing top-notch customer service and performing diagnostics, service repairs, and maintenance work on customer and dealer-owned copier equipment.
Key Responsibilities:
- Provide exceptional customer service and support during field visits or dispatches.
- Manage all on-site installation, repair, maintenance, and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Follow all company procedures and protocols.
- Cooperate with the technical team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations.
- Update job knowledge by participating in educational opportunities and reading professional publications.
- Build positive relationships with customers.
- Work as part of a cohesive team within the shop to meet customer needs.
- Follow all safety practices of the organization when completing work assignments.
- Maintain company vehicles, inventory, and tools in proper working condition.
- Maintain knowledge on existing products and pursue additional technical and product knowledge by actively participating in training programs.
- Communicate with customers and answer questions relative to the work being performed.
Requirements:
- Must possess a valid driver's license.
- Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
- Superb customer service skills and ability to diagnose and solve problems from non-technical descriptions provided by customers.
About DEX Imaging:
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are dedicated to our team's growth and pride ourselves on establishing long-term careers. We redefine service and provide an extensive range of on-site and off-site support services for clients with specialized document production demands.
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