IT Service Technician

1 month ago


Helena, Montana, United States Morrison-Maierle Full time
Position: IT Service Technician

As a valued member of our team, you will play a critical role in ensuring the reliability and security of our network systems. In this position, you will be responsible for installing, maintaining, and troubleshooting network systems to ensure seamless communication for our clients.

Key Responsibilities:
  • Configure and maintain network hardware, including routers, switches, and firewalls.
  • Monitor network performance and identify issues to ensure optimal functionality.
  • Diagnose and resolve connectivity problems, slow performance, and security breaches.
  • Implement and maintain security measures to protect against cyber threats.
  • Provide technical support to users experiencing issues, including connectivity problems, password resets, and software installations.
  • Maintain accurate documentation of network configurations, changes, and procedures.
  • Ensure regular backups of data and implement disaster recovery plans to minimize downtime in case of network failures.
Requirements:
  • At least four years of IT service support experience.
  • Preferred background in managed service provision.
  • Proficiency in Windows Server and desktop operating systems.
  • Understanding of network fundamentals, including IP addressing, subnetting, VLANs, and routing.
  • Experience with network troubleshooting and tools.
  • Knowledge of Active Directory, Group Policy, and DNS.
  • Experience with virtualization technologies.
  • Familiarity with backup solutions and disaster recovery processes.
About Us:

At Morrison-Maierle, we are committed to diversity and inclusion, supported by compliance as an EEOC employer who ensures equal opportunities for all applicants regardless of a protected class status. We are a leader in building better communities and a top 500 engineering firm with a longstanding legacy as a 100% employee-owned company. Our supportive environment empowers employee-owners to grow their skills, tackle challenging projects, pursue their goals, and advance their careers professionally and financially.


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