Product Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Technical Service Representative to join our team at The Chamberlain Group Inc. As a Technical Service Representative, you will be responsible for providing technical support to customers over the phone and via email, addressing and resolving questions and problems with equipment setup and installation.
Key Responsibilities:
- Investigate and resolve production, installation, and technical support issues related to our specialized control boxes and equipment, including sensors, controllers, and integrations.
- Provide technical support to customers over the phone and via email, addressing and resolving questions and problems with equipment setup and installation.
- Work collaboratively with team members, business partners, and customers to define, design, develop, and implement future technology solutions that resolve application issues and improve product functionality.
- Offer assistance and support on the installation of our products.
- Provide corrective actions for products under warranty according to policy procedures.
Requirements:
- Experience in a technical service environment.
- Understanding of electronics, electrical field wiring, and control wiring.
- Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, and ERP systems.
- Excellent communication skills - verbal, telephone, in-person, and written.
- Ability to travel to customer sites 10% of the time.
What We Offer:
- Paid parental leave.
- Tuition reimbursement.
- Health, dental, vision, and life insurance.
- Short and long-term disability.
- Generous 401(k) match.
- Paid holidays and 3 weeks PTO accrual upon hire.
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