Technical Support Specialist
4 weeks ago
We are seeking a motivated Technical Service Representative to join our team at Systems, LLC. As a key member of our Customer Experience and Technical Support group, you will provide technical support to customers over the phone and via email, addressing and resolving questions and problems with equipment setup and installation.
You will investigate and resolve production, installation, and technical support issues related to our specialized control boxes and equipment, including sensors, controllers, and integrations. This role requires strong computer software skills, excellent communication skills, and the ability to travel to customer sites 10% of the time.
Minimum Qualifications:
- High School Diploma or GED Equivalent
- 2+ years of related experience, or related technical education may serve in lieu of experience
- Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc., daily with efficiency
- Excellent communication skills - verbal, telephone, in-person, and written
- Ability to travel to customer sites 10% of the time
Preferred Qualifications:
- Technical school or associate's degree, controls aptitude and troubleshooting
- Experience in a technical service environment
- Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications
- Understanding of electronics, electrical field wiring, and control wiring
- Valid driver's license with good record
Essential Duties and Responsibilities:
- Troubleshoot, diagnose, track, and resolve issues with our specialized control boxes and products, including sensors, controllers, and interconnective equipment
- Work collaboratively with team members, business partners, and customers to define, design, develop, and implement future technology solutions that resolve application issues and improve product functionality
- Offer assistance and support on the installation of our products
- Provide corrective actions for products under warranty according to policy procedures; create warranty claims, and work with warranty coordinator as necessary
- Assist senior tech service representatives on field visits as required
- Comply with health and safety guidelines and rules
We offer competitive pay, excellent benefits, work-life balance, and a collaborative team environment. Benefits include paid parental leave, tuition reimbursement, health, dental, vision, and life insurance, short and long-term disability, generous 401(k) match, paid holidays, and 3 weeks PTO accrual upon hire.
Chamberlain Group is an Equal Opportunity Employer and encourages people of all backgrounds to apply. We're committed to fostering an environment where people of all lived experiences feel welcome.
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