Automotive Service Representative

2 weeks ago


Redford, Michigan, United States Pat Milliken Ford Inc Full time

About Us:

Pat Milliken Ford Inc is a family-owned and operated business with a rich history dating back to 1959. We take pride in being one of the largest Ford dealerships in the nation, and our commitment to customer satisfaction is the key to our success.

We have been recognized for our excellence in customer satisfaction by Ford Motor Company, earning the President's Award for 26 consecutive years. This achievement is a testament to our dedicated sales and service team's hard work and dedication.

Job Summary:

We are seeking an experienced Service Advisor to join our fast-paced and growing service department. The ideal candidate will have previous dealership service experience, excellent communication and customer service skills, as well as the ability to multitask in a high-volume environment.

Responsibilities:

  • Provide exceptional customer service by greeting customers promptly and obtaining necessary information
  • Clearly report vehicle symptoms and recommend necessary maintenance based on mileage, vehicle history, and customer feedback
  • Prepare accurate estimates for labor and parts, and establish follow-up times to ensure customer satisfaction
  • Monitor the progress of each vehicle throughout the day, updating customers frequently and verifying that final invoices reconcile with work performed
  • Explain completed work and charges to customers, ensuring a positive experience

Requirements:

  • Minimum of 2 years experience in a service advisory role
  • Ability to work hard with limited supervision and manage in a fast-paced environment
  • Knowledge of automobiles and a positive attitude
  • High volume mentality and ability to pass pre-employment screens (Background & Drug Screen)

What We Offer:

  • Weekends off for all employees
  • High volume, highly productive shop with a clean and professional work environment
  • 401(K) and paid vacation
  • BCBS for employees and eligible family members (PPO or HMO)
  • Dental and vision benefits
  • Collaborative, family environment with opportunities for growth and promotion


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