Service Coordinator

2 days ago


KailuaKona, Hawaii, United States Pape' Machinery, Inc Full time
About the Role

We are seeking a skilled Service Administrator to join our team in Kona. As a Service Administrator, you will play a critical role in ensuring our customers receive exceptional service and support when their equipment is repaired or serviced at Pape' Machinery, Inc.

Your primary responsibilities will include managing incoming and outgoing service department work, preparing repair estimates, providing outstanding service to customers in person and on the phone, assisting with dispatching technicians, and more.

Key Responsibilities
  • Manage service department work, ensuring timely and efficient completion of tasks.
  • Prepare repair estimates and communicate with customers regarding repairs and maintenance.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and timely manner.
  • Assist with dispatching technicians and coordinating service schedules.
  • Perform other duties as assigned by management.
Requirements
  • Excellent computer skills, including proficiency in Word, Excel, Outlook, and internal computer systems.
  • Excellent communication and customer relations skills.
  • Attention to detail, accuracy, and organizational skills.
  • Able to thrive in a fast-paced team environment.
  • Experience working directly with customers and knowledge of equipment is preferred.
About Pape' Machinery, Inc.

Pape' Machinery, Inc. is a leading capital equipment dealer in the West, with a commitment to providing exceptional service and support to our customers. We offer a competitive compensation package, outstanding benefits, and opportunities for advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a detail-oriented, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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