Aviation Operations Supervisor Role

7 days ago


KailuaKona, Hawaii, United States PrimeFlight Aviation Services Full time
Company Overview

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry, committed to maintaining a positive working environment and treating all team members with respect.

Estimated Salary: $50,000 - $70,000 per yearJob Description

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations.

Responsibilities:
  • Supervise the daily operations and activities of the wheelchair service team
  • Ensure efficient scheduling of wheelchair attendants across various airport terminals
  • Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
  • Train and mentor wheelchair attendants on best practices and customer service excellence
  • Manage and resolve any operational challenges or passenger complaints related to wheelchair services
  • Collaborate with airport authorities and airline staff to coordinate seamless service delivery
  • Conduct regular performance reviews and provide constructive feedback to team members
Required Skills and Qualifications:
  • 18 years of age or older
  • Eligible to work in the United States
  • Minimum of 1 year of experience in a supervisory role within customer service or airport operations
  • Strong leadership, organizational, and communication skills
  • Proven ability to manage teams effectively and handle challenging situations
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Growth potential
Physical Activity/Working Conditions:
  • Ability to lift up to 70 pounds
  • Prolonged standing and walking in an indoor/outdoor environment as applicable
  • Must be able to push, pull, bend, stretch, squat
  • Exposure to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers

Airlines are 24/7 operations, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful PrimeFlight Aviation Services team member brings their 'A' game every day with energy and enthusiasm, respect for their team, and the highest regard for safety.



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