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Hotel Operations Coordinator
2 months ago
Hotel Maverick is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities- Guest Service: Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
- Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
- Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure they are equipped to provide exceptional guest service.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
- Problem-Solving: Anticipate and resolve guest complaints in a professional and courteous manner, ensuring guest satisfaction and loyalty.
- Administrative Tasks: Process guest reservations, cancellations, and modifications, as well as handle cash and credit transactions accurately and efficiently.
- Quality Control: Monitor and maintain high standards of quality and cleanliness in the front office area, ensuring a positive guest experience.
- Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
- Collaboration: Work closely with other departments, such as housekeeping and sales, to ensure seamless operations and provide exceptional guest service.
- High School Diploma or Equivalent
- 1-2 years of experience in a front desk or customer service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic math skills and accuracy with cash handling
- Ability to work a variety of shifts, including evenings and weekends
