Social Worker Program Coordinator

4 weeks ago

Grand Junction, Colorado, United States VETERANS HEALTH ADMINISTRATION Full time
Job Summary

The incumbent serves as a Social Work Program Coordinator, locally titled Caregiver Support Program (CSP) Manager, which provides a state-of-the-art continuum of services, education, and resources to caregivers of Veterans with complex needs. The incumbent oversees service delivery and coordination of care activities for family caregivers who provide personal care services to eligible Veterans regardless of period of service.

Key Responsibilities
  • Develop policies and procedures for program operation, and prepares reports and statistics for facility, VISN, and national use.
  • Work collaboratively with facility, VISN, and VACO staff to develop and implement solutions - participating in national, regional, and VISN operational calls; contributing to national leadership council committees; and implementing cultural transformation initiatives.
  • Manage all processes, procedures, and practices associated with program eligibility and participation to ensure application processing, tier adjustments, and program revocations follow local Standard Operating Procedures (SOPs) and align with national policy and governing regulations for timeliness and quality process and practice outcomes.
  • Use initiative and resourcefulness in deviating from traditional methods or trends and patterns to develop new methods, criteria, and proposed new policies.
  • Prepare reports and statistics for facility, VISN, and national use.
  • Monitor performance measures at the local, VISN, and VACO levels; provide responses to congressional inquiries and briefings to providers, VA leadership, community organizations and other internal and external stakeholders.
  • Manage CSP clinical and business operations, accountability for program effectiveness, and modifications of service patterns to comply with the delivery of standardized processes found within Directive 1152(1).
  • Develop a data-driven, continuous quality improvement program with established goals and outcomes to evaluate and document the program's effectiveness.
  • Manage and control the use of data related to these programs regarding day-to-day functioning and program evaluation.
  • Support customer satisfaction, wellbeing, and service delivery by addressing Congressional inquiries, VISN, and VACO action items as requested.
  • Collaborate with facility, VISN, and VACO staff to develop and implement solutions - participating in national, regional, and VISN operational calls.
  • Develop and facilitate CSP-focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for VA-facility staff and the community.
  • Work collaboratively with internal staff, VISN and VACO leadership, and external stakeholders to expedite service delivery.
  • Recognize gaps in workforce competencies and ensure supervised staff who require knowledge and skill development receive the training to necessary to execute their duties.
  • Perform the administrative and personnel management functions relative to staff supervised, including personnel actions, clinical supervision, consultation, negotiation with other departments, and quality improvement.
  • Plan, organize and coordinate administrative, operational, clinical and personnel activities for the CSP program. Responsible for all aspects of program staffing, work assignments, budget, and treatment services.
  • Manage and report on program specific fund control points, labor mapping, workload, and clinic utilization within the assigned program area.
  • Manage and control the use of data related to these programs regarding day-to-day functioning and program evaluation.
  • Provide oversight of facility CSP program fiscal matters of the functions supervised (which would include fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget.
  • Manage CSP clinical and business operations, accountability for program effectiveness, and modification of service patterns to comply with the delivery of standardized processes found within Directive 1152(1).
  • Develop a data-driven, continuous quality improvement program with established goals and outcomes to evaluate and document the program's effectiveness.
  • Manage and control the use of data related to these programs regarding day-to-day functioning and program evaluation.
  • Work collaboratively with internal staff, VISN and VACO leadership, and external stakeholders to expedite service delivery.

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