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Eligibility Specialist

2 months ago

Vista, California, United States Savista Full time
Job Summary

Savista is seeking a highly skilled Eligibility Specialist to join our team. As an Eligibility Specialist, you will play a critical role in helping patients navigate the complex process of accessing financial assistance programs.

Key Responsibilities
  • Conduct face-to-face interviews with patients to determine eligibility for financial assistance programs
  • Handle high-volume caseloads of patients requiring financial and medical screening for assistance
  • Facilitate the application process and direct patients to the next appropriate step
  • Submit applications and supporting documentation to the appropriate institution in accordance with company protocol
  • Act as an advocate for patients while serving as a liaison to other colleagues, client hospital personnel, and government agency staff
  • Provide exceptional customer service and maintain a professional image
  • Meet or exceed established productivity, quality, and revenue metrics
Requirements
  • High school diploma or equivalent
  • At least six months of experience in a customer service role, interacting directly with customers
  • Experience working in a role that requires prioritization while ensuring quality and achievement of performance metrics
  • Ability to handle sensitive information and maintain HIPAA compliance
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information
  • Proven time management skills
  • Typing skills of 40 wpm
  • Proficient with Internet Explorer and Microsoft Office
  • Maintain acceptable attendance and schedule requirements
Preferred Qualifications
  • Bilingual in English and Spanish (or any other languages)
  • Six months of experience working within financial counseling in a hospital, physician office, or home environment

Savista is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other federal, state, or local protected class.