Fitness Operations Manager

5 days ago


Woburn, Massachusetts, United States Planet Fitness Full time

About Planet Fitness

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Planet Fitness is a health and fitness center with a mission to provide a supportive, non-intimidating environment for its members. We are seeking an experienced individual to join our team as a Shift Leader.

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Job Summary

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The Shift Leader will assist in the oversight of gym operations, ensuring a seamless member experience. This role requires exceptional customer service skills, ability to multitask, and strong problem-solving abilities.

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Key Responsibilities

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  • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests.">
  • Provide backup support to Assistant Manager and Club Manager as needed.">
  • Ensure staff follows superior customer service guidelines.">
  • Assist in resolving or escalating employee issues or concerns.">
  • Involved in front desk activities, including answering phones, checking members into the system, new member sign-up, tours, and facilitating member requests.">
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Qualifications/Requirements

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  • Superior customer service skills, preferably in the fitness industry.">
  • Prior experience working as a Member Service Representative at Planet Fitness.">
  • Solid supervisory, diplomacy, and listening skills.">
  • Basic computer proficiency (Microsoft Suite).">
  • Hard working, enthusiastic, and energetic.">
  • Strong problem resolution skills.">
  • Current CPR Certification required.">
  • High school diploma/GED equivalent required.">
  • Must be 18 years of age or older.">
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Estimated Salary: $45,000 - $55,000 per year

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This salary range is based on national averages and may vary depending on location, experience, and other factors.

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Benefits

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  • FREE Black Card membership after 30 days of employment.">
  • Full-Time eligible for 50% Company paid benefits after 90 days of employment.">
  • Eligible for bi-weekly team bonuses, monthly mystery shop bonuses, and monthly shift leader bonus.">
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Other Information

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Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees.

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