Fitness Operations Manager
5 days ago
About Planet Fitness
">Planet Fitness is a health and fitness center with a mission to provide a supportive, non-intimidating environment for its members. We are seeking an experienced individual to join our team as a Shift Leader.
">Job Summary
">The Shift Leader will assist in the oversight of gym operations, ensuring a seamless member experience. This role requires exceptional customer service skills, ability to multitask, and strong problem-solving abilities.
">Key Responsibilities
">- ">
- Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests.">
- Provide backup support to Assistant Manager and Club Manager as needed.">
- Ensure staff follows superior customer service guidelines.">
- Assist in resolving or escalating employee issues or concerns.">
- Involved in front desk activities, including answering phones, checking members into the system, new member sign-up, tours, and facilitating member requests.">
Qualifications/Requirements
">- ">
- Superior customer service skills, preferably in the fitness industry.">
- Prior experience working as a Member Service Representative at Planet Fitness.">
- Solid supervisory, diplomacy, and listening skills.">
- Basic computer proficiency (Microsoft Suite).">
- Hard working, enthusiastic, and energetic.">
- Strong problem resolution skills.">
- Current CPR Certification required.">
- High school diploma/GED equivalent required.">
- Must be 18 years of age or older.">
Estimated Salary: $45,000 - $55,000 per year
">This salary range is based on national averages and may vary depending on location, experience, and other factors.
">Benefits
">- ">
- FREE Black Card membership after 30 days of employment.">
- Full-Time eligible for 50% Company paid benefits after 90 days of employment.">
- Eligible for bi-weekly team bonuses, monthly mystery shop bonuses, and monthly shift leader bonus.">
Other Information
">Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees.
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