Gym Service Lead

7 days ago


Woburn, Massachusetts, United States Planet Fitness Full time

About this Role

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We are seeking a highly skilled and motivated individual to join our team as a Shift Leader. As a Shift Leader, you will play a critical role in ensuring a seamless member experience at our health and fitness center.

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Key Responsibilities

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  • Maintain a welcoming atmosphere for all members, prospective members, and guests.">
  • Provide backup support to Assistant Manager and Club Manager as needed.">
  • Ensure staff follows superior customer service guidelines.">
  • Assist in resolving or escalating employee issues or concerns.">
  • Involved in front desk activities, including answering phones, checking members into the system, new member sign-up, tours, and facilitating member requests.">
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Requirements

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  • Superior customer service skills, preferably in the fitness industry.">
  • Prior experience working as a Member Service Representative at Planet Fitness.">
  • Solid supervisory, diplomacy, and listening skills.">
  • Basic computer proficiency (Microsoft Suite).">
  • Hard working, enthusiastic, and energetic.">
  • Strong problem resolution skills.">
  • Current CPR Certification required.">
  • High school diploma/GED equivalent required.">
  • Must be 18 years of age or older.">
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What We Offer

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  • FREE Black Card membership after 30 days of employment.">
  • Full-Time eligible for 50% Company paid benefits after 90 days of employment.">
  • Eligible for bi-weekly team bonuses, monthly mystery shop bonuses, and monthly shift leader bonus.">
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Working at Planet Fitness

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As a Shift Leader at Planet Fitness, you will be part of a dynamic team dedicated to providing a supportive and non-intimidating environment for our members. You will have the opportunity to work in a fast-paced environment, interact with members and staff, and contribute to the success of our health and fitness center.

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Benefits

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  • $45,000 - $55,000 per year estimated salary range.">
  • FREE Black Card membership after 30 days of employment.">
  • Full-Time eligible for 50% Company paid benefits after 90 days of employment.">
  • Eligible for bi-weekly team bonuses, monthly mystery shop bonuses, and monthly shift leader bonus.">
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About Us

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Planet Fitness is a health and fitness center with a mission to provide a supportive, non-intimidating environment for its members. We are committed to helping our members achieve their fitness goals and live healthier lifestyles.

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