Caregiver Scheduling Coordinator

2 weeks ago

Burlington, Massachusetts, United States Associated Home Care Full time
About Associated Home Care

We are a mission-driven organization dedicated to improving the lives of seniors as they age. Our comprehensive, vetted, and coordinated in-home service network provides high-touch, tech-enabled, compassionate, and extremely well-managed care to seniors and their families.

The Opportunity

We are seeking a skilled Off Hours Scheduler to join our team. This role is responsible for ensuring that clients' care needs are met in the shortest amount of time possible with consistency in scheduling. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively both independently and as part of a team.

Key Responsibilities:

  • Filling scheduling requests as quickly and independently as possible, and with caregivers, most likely to meet the client's needs.
  • Providing timely and effective responses to clients and caregivers' needs.
  • Managing time off requests to ensure coverage.
  • Communicating with clients regarding schedule changes, tardiness, or any situations that require communication.
  • Escalating issues appropriately.
  • Maintaining confidentiality of all information pertaining to employees, clients, and client's family members.

Requirements:

  • High School diploma or equivalent required.
  • 1-year recent experience as an Off Hours Scheduler in a home care agency or other healthcare field.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Excellent telephone and customer service skills.
  • Ability to work effectively both independently and as part of a team.

Associated Home Care is a HouseWorks, LLC Company. We are an Equal Opportunity Employer and do not discriminate against race, color, religion, sex, national origin, age, disability, or genetic information.

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