Front Desk Associate

6 days ago


ValdeReuil, Normandie, United States Wake Forest University Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Wake Forest University. As a key member of our front office team, you will be responsible for providing exceptional service to faculty, staff, students, and campus guests.

Key Responsibilities
  • Greets and welcomes patrons, answers and refers questions from patrons, and ensures maximum satisfaction.
  • Performs customer service functions, including data entry and utilization of management software systems.
  • Updates systems with billing information, posts charges to accounts, maintains cash receipts, and bank statements.
  • Upholds and clearly communicates facility and university rules and regulations.
Requirements
  • High school degree or GED with two years related experience, or an equivalent combination of education and experience.
  • Excellent interpersonal, communication, and time management skills.
  • Proficiency in Microsoft Office, the Internet, and other relevant software.
  • Ability to handle sensitive information in a confidential manner.
  • Ability to organize workflow and coordinate activities.
  • Ability to maintain effective customer relations.
Preferred Qualifications
  • Associates Degree.
  • Experience in a university environment.
Physical Requirements
  • Medium work; climbing, crouching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing.
  • Visual acuity to determine neatness and thoroughness of work assignments.
Environmental Conditions
  • Subject to both inside and outside activities.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities. We seek to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.


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