Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our 24/7 call center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, resolving internet-related issues, and ensuring exceptional customer satisfaction.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and support tickets.
- Diagnose and resolve internet connectivity issues, account management problems, and other technical difficulties.
- Utilize Fresh Desk and Sonar CRM to manage customer inquiries and technical issues.
- Collaborate with network operations, engineering, and IT support teams to resolve complex technical issues.
- Bilingual - Spanish and English
- Associate's degree, Bachelor's degree, or relevant work experience
- Previous experience in a customer service role, ideally in a call center or help desk environment
- Basic troubleshooting skills for internet connectivity, computers, and devices
- Proficiency in using ticketing systems like Fresh Desk and CRM systems such as Sonar
- Ability to efficiently troubleshoot and resolve technical issues
- Familiarity with networking concepts
- Excellent verbal and written communication skills with a focus on customer satisfaction
- Ability to work collaboratively in a team environment and adapt to a fast-paced setting
- A supportive and collaborative team environment
- Ongoing learning and development opportunities to enhance your skills
This is a temp-to-hire opportunity based on performance, with an hourly rate of $
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