Customer Service Representative

1 week ago


Plainview, United States AV Staffing Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our 24/7 call center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, resolving internet-related issues, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and support tickets.
  • Diagnose and resolve internet connectivity issues, account management problems, and other technical difficulties.
  • Utilize Fresh Desk and Sonar CRM to manage customer inquiries and technical issues.
  • Collaborate with network operations, engineering, and IT support teams to resolve complex technical issues.
Requirements
  • Bilingual - Spanish and English
  • Associate's degree, Bachelor's degree, or relevant work experience
  • Previous experience in a customer service role, ideally in a call center or help desk environment
  • Basic troubleshooting skills for internet connectivity, computers, and devices
  • Proficiency in using ticketing systems like Fresh Desk and CRM systems such as Sonar
  • Ability to efficiently troubleshoot and resolve technical issues
  • Familiarity with networking concepts
  • Excellent verbal and written communication skills with a focus on customer satisfaction
  • Ability to work collaboratively in a team environment and adapt to a fast-paced setting
What We Offer
  • A supportive and collaborative team environment
  • Ongoing learning and development opportunities to enhance your skills

This is a temp-to-hire opportunity based on performance, with an hourly rate of $



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