Quality Technical Coach

7 days ago

Salt Lake, Utah, United States Caliber Collision Centers Full time
Job Summary:
As a Quality Technical Coach at Caliber Collision Centers, you will be responsible for coaching center teammates in repairs and estimations to attain and maintain Caliber Certification with 3rd party Verifacts.

Key Responsibilities:
  • Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with OEM specifications.
  • Use 3rd party Verifacts software to file reports regarding accurate completion of repairs to OE standards.
  • Follow up with center teammates regarding repairs in-person or through conference calls.
  • Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment, and Training verification.
  • Recommend and coordinate necessary training for areas of need based on quality reviews.
  • Train ICAR courses to support local/regional needs.
  • Partner with, build alliances, and perform liaison activities with executive team and field leadership.
  • Complete facility inspections as assigned and submit reports using Verifacts software.
  • Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment, and Training verification.
  • Maintain a reporting structure that readily monitors performance indicators and Certification eligibility.
  • Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.
  • Alignment of top-down vision, goals, and objectives from business strategy flowing through to successful completion of center objectives.
  • Optimization of center performance across the company to achieve the best functional, center production, and technical value.
  • Measure ongoing performance assessment, research, and development of new capabilities, and systematically applying knowledge for success.
Requirements:
  • Must be at least 18 years of age.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Maintain or acquire ICAR Trainer certification.
  • 5+ years' experience either as a collision repair tech and/or insurance estimator or adjuster.
  • ASE, I-CAR, and/or other industry certifications preferred (Pro-Level 3).
  • Working knowledge of CCC One, Estimating Systems, and Excel.
  • Significant daily travel in order to visit any center throughout the company.
  • Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
  • Represent Caliber with integrity and professionalism.
  • Ability to effectively communicate with others, verbal and written.
  • Ability to read and understand instructions, written estimates, and work orders.
  • Organization and multi-tasking skills, good time management, and ability to adapt easily to changing, fast-paced environments.
  • Ability to understand workflows and have the ability to navigate and submit reports using an iPad.
  • Training or teaching experience preferred.
  • Personable, friendly demeanor with 'World Class' customer service approach with internal and external customers.
  • Well-groomed, professional appearance.

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