Quality Technical Coach

1 month ago

Salt Lake, Utah, United States Caliber Collision Centers Full time
Job Summary:

As a Quality Technical Coach at Caliber Collision Centers, you will play a critical role in coaching center teammates in repairs and estimations to achieve and maintain Caliber Certification with 3rd party Verifacts. This position requires a strong technical background and excellent communication skills to effectively mentor and train others.

Key Responsibilities:
  • Mentor repair technicians, estimators, and management to ensure adherence to Caliber's quality standards and OEM specifications.
  • Utilize 3rd party Verifacts software to file reports on accurate completion of repairs to OE standards.
  • Conduct follow-up meetings with center teammates to review progress and provide feedback.
  • Collaborate with center and operations leadership to review reports and ensure accountability and successful management of parts, center systems, processes, equipment, and training verification.
  • Recommend and coordinate necessary training for areas of need based on quality reviews.
  • Train ICAR courses to support local and regional needs.
  • Partner with executive team and field leadership to build alliances and perform liaison activities.
  • Complete facility inspections as assigned and submit reports using Verifacts software.
  • Review reports with center and operations leadership to ensure accountability and successful management of parts, center systems, processes, equipment, and training verification.
  • Maintain a reporting structure that monitors performance indicators and certification eligibility.
  • Create actionable plans to improve processes and procedures to achieve objectives, including metrics of success and deliverables.
Requirements:
  • Must be at least 18 years of age.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Maintain or acquire ICAR Trainer certification.
  • 5+ years' experience in collision repair and/or insurance estimation or adjustment.
  • ASE, I-CAR, and/or other industry certifications preferred (Pro-Level 3).
  • Working knowledge of CCC One, Estimating Systems, and Excel.
  • Significant daily travel to visit centers throughout the company.
  • Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
  • Represent Caliber with integrity and professionalism.
  • Ability to effectively communicate with others, verbal and written.
  • Ability to read and understand instructions, written estimates, and work orders.
  • Organization and multi-tasking skills, good time management, and ability to adapt easily to changing environments.
  • Ability to understand workflows and navigate and submit reports using an iPad.
  • Training or teaching experience preferred.
  • Personable, friendly demeanor with a World Class customer service approach with internal and external customers.
  • Well-groomed, professional appearance.

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