Service Excellence Director

7 days ago


Charlotte, North Carolina, United States HC-Resource Full time
About This Opportunity:
HCR Resource is seeking a seasoned Front of House Manager to join our team in North Carolina. As a key member of our management team, you will play a critical role in shaping our hospitality experience and driving business success. If you have a passion for creating exceptional customer experiences, leading high-performing teams, and analyzing data to inform decision-making, we encourage you to apply.

Responsibilities:
- Lead a team of front-of-house staff in providing exceptional customer service
- Develop and implement effective recruitment strategies to build a high-performing team
- Analyze financial reports to optimize inventory levels and control expenses

Requirements:
- Proven experience in leading high-volume full-service restaurants
- Strong leadership qualities that motivate and develop high-achieving teams
- Exceptional customer service skills
- Ability to meet sales, cost, quality, and hospitality expectations

What We Offer:
- Competitive salary: $70,000 - $85,000 per annum
- Opportunities for professional growth and development
- Collaborative and dynamic work environment


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