Customer Support Specialist

5 days ago


Winnetka, Illinois, United States College of American Pathologists Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Support Associate to join our team at the College of American Pathologists. As a key member of our Customer Financial Services (CFS) team, you will play a critical role in providing exceptional customer support and resolving financial inquiries related to billing, payments, refunds, and document requests.

Key Responsibilities
  • Provide quality customer support via phone, fax, chat, and email, responding to incoming inquiries and resolving customer financial account issues.
  • Assist customers with account inquiries, invoice copies, statement copies, account balances, billing and payment confirmations, and prepare and submit documentation for customer refund requests.
  • Support ongoing departmental initiatives to resolve aged account details, ensuring current outstanding items are reflected on customer statements.
  • Perform other duties as assigned by the CFS Customer Support Supervisor.
Requirements
  • High school graduate with 2 years of experience in accounting, customer service, or a related field.
  • Strong communication, planning, and organizational skills, with attention to detail and a solid understanding of leadership values.
  • Technical skills, including Microsoft Office and A/R system software.
What We Offer

The College of American Pathologists offers a competitive compensation and benefits package, 401K, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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