Product Support Specialist

5 days ago


Winnetka, Illinois, United States Medline Full time
Job Summary

Medline Industries is seeking a Product Support Specialist to join our team. This role will be based out of our headquarters in Northfield, IL and will offer a hybrid model of work. The successful candidate will provide in-depth knowledge and support to various internal product and sales teams.

Key Responsibilities:
  • Collaborate with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
  • Resolve intermediate to difficult problems, while working with senior-level employees on more complex issues.
  • Accurately cross-reference and research external brands to identify corresponding Medline products.
  • Identify and report training deficiencies to the Product Manager or Senior Product Support Specialist.
  • Report product issues and concerns.
  • Provide administrative support and respond to sales representative questions as needed.
Requirements:

Education:
  • High school diploma or equivalent.
Work Experience:
  • At least 1 year of customer service experience.
  • Intermediate-level skills in Microsoft Excel, including using formulas, formatting, and data analysis.
Preferred Qualifications:
  • Bachelor's degree.
  • Previous healthcare experience.
Benefits: Medline offers a comprehensive benefits package, including health and well-being, financial fitness, career development, and paid time off. We are committed to creating a diverse and inclusive work environment and welcome applications from candidates from all backgrounds.

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