Customer Service Representative

1 day ago


Winnetka, Illinois, United States AAG Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to member inquiries in a timely and professional manner.
  • Represent our Health Plan by answering and documenting all incoming contacts, determining their nature and responding to complex calls related to specialized product lines or queues.
  • Respond with empathy to complaints and concerns from members concerning Health Plan benefits, account status, payment history, and medical services.
  • Document all interactions according to procedure.
  • Follow established procedures to meet customer/member needs.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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