Customer Experience Associate

3 days ago


Rockford, Illinois, United States Sunnyside Full time
Company Overview
Cresco Labs is a leading cannabis industry operator with a mission to normalize and professionalize the sector through quality products and integrity. Our vertically integrated business model allows us to control every step of the process, from cultivation to dispensing.

As a pioneer in the industry, Cresco Labs has established a reputation for excellence, innovation, and customer satisfaction. We strive to create a welcoming environment for customers and employees alike, fostering a culture of respect, inclusivity, and growth.

At Sunnyside, we are committed to providing exceptional customer experiences that meet the evolving needs of our customers. Our team members are empowered to make a positive impact, whether it's through product knowledge, excellent service, or community engagement.

We estimate the salary for this role to be around $45,000 - $55,000 per year, depending on experience and qualifications.

Job Description
The Customer Experience Associate will play a critical role in delivering outstanding customer experiences at Sunnyside dispensaries. Key responsibilities include:
  • Greeting customers and ensuring a best-in-class experience
  • Building relationships with customers through education and consultation
  • Assisting customers in selecting products that meet their needs
  • Verifying documentation and ID for customers

Required Skills and Qualifications
To succeed in this role, you will need:
  • Excellent communication and interpersonal skills
  • A strong ability to learn and apply technical knowledge
  • Flexibility to work varied shifts, including weekends and holidays

Benefits
Sunnyside offers a competitive compensation package, including medical, dental, and vision benefits. You will also have access to ongoing training and development opportunities to enhance your skills and career prospects.
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