Customer Service Associate
3 weeks ago
Job Summary:
The Customer Service Representative will be responsible for providing exceptional customer service and sales support to customers in a retail environment. This role will involve greeting and assisting customers, maintaining store stock and cleanliness, and performing various tasks to ensure a positive customer experience.
Key Responsibilities:
- Vendor check ins and invoicing
- Greeting and interacting with customers
- Consulting with customers to understand their needs and preferences related to merchandise
- Demonstrating and explaining merchandise, selecting and suggesting options suitable for the customers needs
- Answering customers questions about merchandise
- Assisting customers with purchase decisions
- Retrieving merchandise from sales floor, stock room, or other inventory locations
- Collecting payment using the store point of sale system
- Maintaining store interior and exterior cleanliness
- Performing other duties as assigned
Requirements:
- Excellent verbal communication skills
- Excellent active listening skills
- Excellent sales and customer service skills
- Extensive knowledge of the merchandise sold
- Ability to anticipate customers needs
- Ability to recommend merchandise to customers
- Ability to operate or to quickly learn the stores point-of-sale system
- Ability to manage time accordingly
Education and Experience:
- High school diploma or equivalent preferred
- Previous retail experience preferred
- On-the-job training provided
Physical Requirements:
- Prolonged periods of standing and walking throughout the retail space
- Must be able to lift up to 75 pounds at times
- Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool
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