Customer Service Associate

3 weeks ago


Wichita, Kansas, United States Jumpstartstores Full time

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service and sales support to customers in a retail environment. This role will involve greeting and assisting customers, maintaining store stock and cleanliness, and performing various tasks to ensure a positive customer experience.

Key Responsibilities:

  • Vendor check ins and invoicing
  • Greeting and interacting with customers
  • Consulting with customers to understand their needs and preferences related to merchandise
  • Demonstrating and explaining merchandise, selecting and suggesting options suitable for the customers needs
  • Answering customers questions about merchandise
  • Assisting customers with purchase decisions
  • Retrieving merchandise from sales floor, stock room, or other inventory locations
  • Collecting payment using the store point of sale system
  • Maintaining store interior and exterior cleanliness
  • Performing other duties as assigned

Requirements:

  • Excellent verbal communication skills
  • Excellent active listening skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the merchandise sold
  • Ability to anticipate customers needs
  • Ability to recommend merchandise to customers
  • Ability to operate or to quickly learn the stores point-of-sale system
  • Ability to manage time accordingly

Education and Experience:

  • High school diploma or equivalent preferred
  • Previous retail experience preferred
  • On-the-job training provided

Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space
  • Must be able to lift up to 75 pounds at times
  • Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool


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