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Customer Service Associate

2 months ago

Wichita, Kansas, United States Tucci Learning Solutions Full time
Customer Service Representative Job Details

Job Summary:

The Customer Service Representative will provide exceptional customer service, greet and assist customers with purchasing merchandise, and maintain store stock and cleanliness.

Duties and Responsibilities:

  • Vendor check ins and invoicing
  • Greet and interact with customers
  • Consult with customers to understand their needs and preferences related to merchandise
  • Demonstrate and explain merchandise, selecting and suggesting options suitable for the customers needs
  • Answer customers questions about merchandise
  • Assist customers with purchase decisions
  • Retrieve merchandise from sales floor, stock room, or other inventory locations
  • Collect payment using the store point of sale system
  • Maintain store interior and exterior cleanliness
  • Perform other duties as assigned

Qualifications:

  • Excellent verbal communication skills
  • Excellent active listening skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the merchandise sold
  • Ability to anticipate customers needs
  • Ability to recommend merchandise to customers
  • Ability to operate or to quickly learn the stores point-of-sale system
  • Ability to manage time accordingly

Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space
  • Must be able to lift up to 75 pounds at times
  • Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool