Patient Access Coordinator

2 weeks ago


Little Rock, Arkansas, United States Arkansas Children's Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative I to join our team at Arkansas Children's Hospital. As a key member of our access team, you will be responsible for providing exceptional patient experience and ensuring seamless registration and scheduling processes for our outpatient clinics.

Key Responsibilities
  • Schedule patient appointments and ensure referrals are obtained in a timely manner.
  • Meet or exceed productivity and accuracy standards, ensuring high-quality patient care.
  • Engage with patients, families, and visitors to provide a positive first impression and exceptional customer service.
  • Complete registration and discharge activities, including co-payment collection, MyChart activation, and insurance verification.
  • Collaborate with clinical partners to optimize patient communication, clinic flow, and ongoing care.
  • Actively participate in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.
Requirements
  • High school diploma or general education degree (GED) required.
  • Administrative support experience, preferably in a healthcare setting.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills.
Preferred Qualifications
  • Associate's degree or equivalent from a two-year college program or technical school.
  • Related field experience, preferably in a healthcare setting.


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