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Guest Services Team Member

2 months ago

Portland, Oregon, United States The Sports Facilities Companies Full time
About the Role

The Guest Services Team Member is the first point of contact for all guests at the Portland Sports Complex. This role requires excellent customer service skills, knowledge of the facility's programs and offerings, and the ability to provide information and wayfinding as needed.

Key Responsibilities
  • Provide courteous and friendly service to all guests
  • Process payments for leagues, camps, clinics, and other programs
  • Process RV Park reservations
  • Be knowledgeable about facility programs, including format, pricing, and meeting dates/times
  • Operate multi-line phones and ensure all open gym and walking track guests have a waiver on file
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
  • Maintain a clean space and ensure venue cleanliness
  • Know and enforce venue policies and procedures
  • Complete special projects, daily assignments, and other duties as assigned
Requirements
  • Able to work with a wide variety of ages from pre-school thru adult
  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
Working Conditions and Physical Demands
  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise
Preferred Qualifications
  • Have a basic understanding of sports
  • Cash handling experience
  • Customer service experience