Customer Service Liaison

5 days ago


Roseville, Michigan, United States Lucia Landscaping Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lucia Landscaping Inc. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Answer client inquiries via phone, email, and web chat in a professional and timely manner
  • Schedule and arrange appointments for our division managers
  • Ensure all client requests are fulfilled to satisfaction in a timely fashion
  • Enter, maintain, and update client information files, estimates, agreements, and invoices
  • Provide detailed support to sales staff and operations team
  • Initiate and/or accept tasks to enhance the company
Requirements
  • Minimum one year in a professional office environment
  • Proficient using Microsoft Office Suite
  • Excellent communication skills - both written and verbal
  • Efficient in time management and the ability to take initiative with little or no direction
  • Ability to understand client needs and wants, and integrate into estimate when applicable
What We Offer
  • Competitive Compensation: Salary + Bonus
  • Benefits Offered: Health, Dental, Vision, and Life
  • Company Sponsored 401K Program
  • Paid Time Off starting at 10 days annually + Holiday Days
  • Opportunity for Advancement - Cross Training and Certifications
Work Environment

This is a full-time position with a fixed schedule of Monday to Friday, 7am-5pm, with rotating 5-hour Saturday shifts (approx. 1 every 3-4 weeks).

Education and Experience
  • High school or equivalent (Required)
  • Customer service: 1 year (Required)
Pay

$36,000.00 per year



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