Customer Service Representative

1 week ago

Roseville, Michigan, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
    • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
  • Sales and Merchandising
    • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
    • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.
    • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Team Collaboration
    • Assist other team members with tasks to ensure that the team exceeds expectations set by store management.
    • Work with store management and other team members on projects in a friendly and professional manner.
Requirements
  • Education
    • No minimum education requirement.
    • High school diploma or equivalent preferred.
  • Experience
    • No experience required.
    • 1-3 years of experience in a customer-centric environment preferred.
Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.
Availability

Part-time status requires availability that meets the needs of the store. Part-time team members are generally scheduled to work less than an average of 28 hours per week in a measurement period.

Benefits
  • Medical, dental, and vision benefit plans.
  • Company-paid basic, optional, and dependent life insurance.
  • Long-term disability and company-paid short-term disability.
  • Paid time off and sick time.
  • Tuition reimbursement.
  • Team member discount.

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