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Administrative Support Specialist

2 months ago

Stockton, California, United States ARDEX Group Full time
Job Title: Administrative Specialist/Customer Support

We are seeking a highly skilled and detail-oriented Administrative Specialist/Customer Support to join our team at ARDEX Americas. This role will be responsible for providing exceptional customer service, processing orders, and performing various administrative tasks to support our growing business.

Key Responsibilities:
  • Provide timely and accurate customer service to internal and external customers
  • Process orders, invoices, and credit applications in a timely and efficient manner
  • Assist with end-of-month close, accounts receivable collections, and inventory management
  • Manage discrepancies with suppliers and resolve customer complaints in a professional manner
  • Perform data entry, create purchase orders, and maintain accurate records
Requirements:
  • Minimum 5 years of customer or sales support experience with independent account management
  • Minimum 3 years of order processing, invoicing, and invoice adjustment experience
  • Working knowledge of MS Word, MS Excel, and database systems (CRM)
  • Ability to process high volumes of data with 100% accuracy
  • Knowledge of laws and regulations affecting exporting and customs compliance
Benefits:
  • Competitive salary and company laptop
  • Flexible work initiatives, including flexible working hours and work-from-home options
  • Immediate paid time off (PTO) eligibility and 11 paid holidays
  • Employee assistance programs and wellness initiatives
  • 401K match and medical, dental, and vision insurance