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Executive Assistant Rooms Manager

2 months ago

Atlanta, Georgia, United States Marriott Full time
Job Summary

As an Executive Assistant Rooms Manager at The Ritz-Carlton, you will play a crucial role in ensuring the smooth operation of the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary responsibility will be to assist in executing all operations and managing staff to maximize guest satisfaction and financial performance.

Key Responsibilities
  • Support the management of rooms operations, including opening and closing Front Desk shifts, reviewing critical information, and ensuring compliance with policies and procedures.
  • Temporarily supervise all areas of the Room Operations department in the absence of the Room Operations management.
  • Operate all department equipment, report malfunctions, and ensure employees have the proper supplies and uniforms.
  • Verify accuracy of room rates to maximize revenue opportunities and participate in the management of departmental controllable expenses.
  • Provide exceptional customer service, interact with guests to obtain feedback, and empower employees to deliver excellent service.
  • Supervise staffing levels, conduct training initiatives, and participate in the employee performance appraisal process.
Requirements
  • High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
What We Offer

As a valued member of our team, you will enjoy a competitive salary range of $84,000 to $112,000 annually, plus a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, and other incentives.

The Ritz-Carlton is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in empowering our employees to be creative, thoughtful, and compassionate, and we strive to create experiences that exceed our guests' expectations.