Intake/Reception Specialist

1 week ago


San Bernardino, California, United States Legal Aid Society of San Bernardino Full time
Job Summary

We are seeking a highly organized and detail-oriented Intake/Receptionist to join our team at Legal Aid Society of San Bernardino. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a commitment to providing exceptional customer service to our clients.

About the Role

The Intake/Receptionist will be responsible for answering inbound phone calls, greeting clients, and pre-screening applicants via phone. They will also be responsible for assigning clients to advocates, ensuring the reception area is clean and presentable, and assisting attorney and paralegal staff with delegated office tasks.

Responsibilities
  • Answer inbound phone calls and return calls with professionalism and enthusiasm
  • Assist the public at the door and determine the purpose of their visit
  • Pre-screen applicants via phone and assign to advocate
  • Ensure the reception area is clean and presentable, with all necessary resource materials
  • Assist attorney and paralegal staff with delegated office tasks
Requirements
  • High school diploma or GED
  • Bilingual (English/Spanish) with full proficiency
  • Customer service and/or sales experience
  • Ability to manage time and multitask effectively
  • Ability to maintain composure and professionalism under pressure
Benefits

We offer a competitive salary, health care and life insurance paid 100%, dental insurance, 13 paid holidays and vacation/sick, 401K, and a comprehensive benefits package.


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