Optical Expert

1 month ago

Burlington, Massachusetts, United States EssilorLuxottica Full time
Job Title: Licensed Optician

At EssilorLuxottica, we are seeking a skilled Licensed Optician to join our team. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the highest quality eyewear.

Key Responsibilities:
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing a voice for associates and ensuring that customers receive the best possible service.
  • Take and record measurements, adjust or fit eyewear correctly, and ensure that finished eyewear meets standards and customer requirements.
  • Attract new customers and explore their needs and priorities by asking open-ended questions.
  • Utilize store tools and adhere to Brand Store Commitments.
  • Perform work accurately and thoroughly, utilizing all technology despite time pressure and customer volume.
  • Anticipate problems, explore underlying reasons for customer issues, and strive to develop long-term solutions to problems and ensure customers are satisfied and expectations are exceeded.
  • Possess the ability to multi-task, prioritize, and manage time with competing priorities.
  • Commit to delivery date and time, seek feedback, and ask for referrals.
  • Strive to achieve exceptional results on Brand KPIs and competencies.
  • Presents, celebrates, and educates at pick-up.
  • Takes pride in store appearance, shows initiative to keep store clean, attractive, and organized.
  • Informs management of safety opportunities and demonstrates safe work practices.
  • Possesses a 'can-do' spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
  • Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Sells on your feet 80%-100% of the time.
Requirements:
  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills: communicator, listener, and team builder.
  • Knowledge of current store merchandise.
  • Basic math skills.
  • Awareness of current fashion trends.
  • Selling skills - ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.

We offer a competitive salary, bonus, and commission plan, as well as a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request and consistent with applicable laws, we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

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